Privacy Policy

Your privacy is important to us. Learn how we protect your information.

Privacy Policy

ParcelWalla Privacy Policy

Effective Date: January 20, 2025

This Privacy Policy outlines how ParcelWalla collects, uses, and safeguards your information when you use our services.

1. Introduction

This Privacy Policy ("Policy") explains how EXCELSIOR BIZHUB LLP ("Company", "we", "ParcelWalla", or "us") collects, uses, discloses, and protects your data when you access our website (https://www.parcelwalla.com/) or use our mobile applications ("ParcelWalla Apps").

By using our services, you consent to the collection and use of your information as described in this Policy. If you disagree with any part, please refrain from using ParcelWalla Apps.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, payment details
  • Device Information: IP address, device type, operating system
  • Usage Data: How you interact with our services
  • Location Data: For delivery and service optimization

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions and deliveries
  • Improve user experience
  • Communicate with you
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share information with:

  • Service providers who assist in our operations
  • Business partners for joint offerings
  • Legal authorities when required by law
  • Other parties with your consent

We never sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your data, including:

  • Encryption of sensitive data
  • Secure servers and networks
  • Regular security assessments

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our services may use third-party services that have their own privacy policies:

  • Google Play Services
  • Payment processors
  • Analytics providers

We recommend reviewing their policies as we don't control their practices.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover such data, we will delete it immediately.

8. Changes to This Policy

We may update this Policy periodically. The current version, effective from January 20, 2025, supersedes earlier versions. We will notify you of significant changes.

9. Contact Us

If you have questions about this Policy, please contact us: